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Terms of Service

The terms that govern the Good Vibe Homes website, the client and agent portals, the Platform, and the messaging services connected to it. Last updated 19 September 2026.

What these terms cover

These terms are an agreement between you and Good Vibe Homes ("Good Vibe", "we"). They apply to the public website at goodvibehomes.org, the client and agent portals, and the customer-relationship platform (the "Platform") including its inbox, contact management, campaign and automation features and the third-party services it connects to.

By using any of them you accept these terms. How we handle personal data is described in the Privacy Policy at goodvibehomes.org/privacy, which forms part of these terms.

Use of the website

Property listings, prices and availability are provided for information and may change without notice. We make reasonable efforts to keep them accurate but do not guarantee their completeness.

Inquiries and submissions

Submitting an inquiry, viewing request or listing request does not create a binding agreement. Any transaction is subject to a separate agreement between you and Good Vibe Homes.

Accounts

Access to the portals and the Platform is by invitation. You are responsible for keeping your login credentials confidential, for everything done under your account, and for telling us promptly if you believe it has been used without your permission. The information you give us about yourself and your business must be accurate and kept up to date.

Connected services and Meta assets

The Platform lets a business connect assets it holds with Meta — a WhatsApp Business Account and its phone numbers — through Meta's own login and Embedded Signup. When you connect an asset:

  • you confirm that you own it or are authorised by its owner to connect it, and that your business complies with the WhatsApp Business Messaging Policy and Meta's other applicable terms;
  • you authorise Good Vibe Homes, as your technology provider, to send and receive messages on that asset, to read its status and messaging limits, and to create and manage message templates on your behalf, all within the Platform;
  • you understand that Meta, not Good Vibe Homes, sets the rules for that asset: messaging limits, quality ratings, template approval, account restrictions and the per-message charges billed by Meta under your agreement with Meta. We show you what Meta reports but cannot change its decisions;
  • you remain responsible for the messages sent from your connected numbers, for obtaining any opt-in the law or Meta requires before messaging a customer, and for the content of your templates.

Disconnecting an asset is described under Termination and disconnection.

Messaging and communication features

The Platform sends messages only through the official channels of the provider concerned. On WhatsApp this means that a free-form message can be sent only within 24 hours of the customer's last message; outside that window the Platform requires a template that Meta has approved. The Platform never sends marketing to a contact marked "do not contact"; obtaining the opt-in Meta requires before that is your responsibility. Campaigns on WhatsApp are template messages sent to a segment you choose, in batches.

You may not use the messaging features to send unlawful, misleading, abusive or unsolicited messages, to impersonate another person or business, or in any way that would cause a connected asset to breach the provider's policies. We may disconnect an asset if we receive notice of such use.

Acceptable use

You may not attempt to gain access to data or accounts that are not yours, interfere with the operation or security of the Platform, upload content that infringes someone else's rights or is unlawful, or use the Platform to collect personal data you have no lawful basis to hold.

Termination and disconnection

You can disconnect a connected asset at any time from the Platform's Channels page, or from your own Meta Business Manager or the WhatsApp Business app, and you can close your account by writing to us. We may suspend or end your access if you breach these terms, if a provider requires it, or if we stop offering the service, and we will tell you why where we lawfully can.

When an asset is disconnected the Platform stops sending and receiving on it immediately. The conversations and records already held remain in the Platform under the Privacy Policy, so a business's history is not lost by a reconnection, and are deleted on request as described on the Data deletion page at goodvibehomes.org/data-deletion.

Availability and changes to the service

We work to keep the Platform available but do not promise uninterrupted service. Features may be added, changed or withdrawn; where a change affects a connected asset we will describe it in advance where we can. The services of Meta and other providers are outside our control, and an outage, restriction or policy change on their side may interrupt what the Platform can do with a connected asset.

Data handling

Personal data is handled as described in the Privacy Policy. Where you bring your customers' data into the Platform — by connecting a number, importing contacts or entering them yourself — you are responsible for having a lawful basis to hold and use it, and we process it on your behalf to provide the service.

Changes to these terms

When we change these terms we update the date at the top of the page. Continuing to use the website or the Platform after a change means you accept the updated terms.

Contact

Questions about these terms? Write to info@goodvibehomes.com